Shipping & Returns

What payment types do you accept?

Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, AMEX, Afterpay and PayPal

How much does shipping cost?

PlayLogy is based in Auckland. 

North Island - $6.95

South Island - $8.95                                                                                    

Rural shipping - $13.95

How do I return or exchange my order?

We want both you and your baby to be totally happy with your order. If there’s a problem with yours, please contact us on Hello@PlayLogy.co.nz and the team will get back to you quickly.

We accept returns in their original packaging, within 30 days of purchase. Just let us know your order number and your reason for returning your order and we will cover the cost to get it back to us. When we receive the goods we will issue a refund on the products ordered. Refunds usually take 2-5 days to appear on your card.

Any notes of damaged goods need to be sent to us within 7 days of receiving your order.

When will my order arrive?

All PlayLogy orders are shipped within 1-2 business days. Orders will usually arrive (and the fun can start!) in 2-5 business days.

Where you do you deliver?

This website can only deliver to customers in New Zealand. If you are are wanting to ship within Australia please visit www.playlogy.com.au.

Do you ship internationally?

If you’re not in New Zealand or Australia and you really want a PlayBox, send us an email and we’ll see what we can do.